Deputy Manager

Job Title: Deputy Manager

Branch Location: Prestatyn / Abergele Branch (LL22 8LJ)

Hours: Perm Contract working 37.5hrs

Salary: Upto 24,000 per annum

The Deputy Manager is responsible for the operational management of the care team to ensure the performance targets for care quality, service delivery and capacity maximisation [and cost] are achieved.

Role & Responsibilities

• Managing and supporting new Carer probation period in line with company onboarding processes.
• Preparing for and running monthly Carer team meetings to update on team performance and support continuous improvement activities.
• Managing Carer leavers and conducting exit interviews.
• Managing Carer leave & absence.
• Approve new customer set up, customer change in provision and termination of care and ensuring appropriate funder approval and payment.
• Managing customer concerns, compliments & complaints, including following safeguarding processes.
• Managing Risk, Health & Safety within team, including accidents and incidents, and acting as an escalation point for emergencies.
• Leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with Area Care Director weekly.
• Reviewing team management information (MI) and holding daily support team reviews and weekly performance review meetings.
• Managing HR issues within the team
• Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
• Client contact may be needed or required, including compliant and investigation processes, in line with Allied Healthcare's policies and procedures.

Qualifications & Experience

• Proven people management skills and experience.
• Computer literacy, Excel, Word, Powerpoint, email etc.
• Excellent understanding of English language both written and spoken
• Proven background of strong customer ethos and commitment to quality standards.

For more information about the role and package details please apply online today or email careers@alliedhealthcare.com for an informal discussion.

AHBM04